Directory

Situation narrative 2

Case 1: Poor contact or failure of motherboard slot/data cable (common problem) 2

Case 2: Power supply/power cord problem 3

Case 3: The extension card/external device is faulty or incompatible 3

Case 4: Operating system driver issues 3

Case 5: Motherboard failure 5

Case 6: LEVEN SSD is not compatible with this motherboard model 6

Case 7: LEVEN SSD failure 6

Situation narrative

• System can not recognize LEVEN SSD, but BIOS can recognize.
• The SSD was working normally, but suddenly it can’t be used.

1. The maintenance and warranty process may take about one to three weeks. Please try the solutions in this article first to eliminate the LEVEN SSD failure factor.

2. Before trying the following solutions, please cross test[1] and remove other hard drives and external devices.

* Mark[1] - Cross test: (1) Install the LEVEN SSD on another computer to check if it has the same problem. (2) Install another hard drive on this computer/device to check if the device is malfunctioning.

Case 1: Poor contact or failure of motherboard slot/data cable (common problem)

Solution:

1. The problem of unstable data cable connection: please re-plug both ends of the data cable (motherboard slot, hard disk interface).

2. Motherboard slot/data cable problem: use a different SATA slot and data cable.

3. Interface contact problem: Use an eraser to gently wipe the surface of the golden finger.

Case 2: The extension card/external device is faulty or incompatible

Solution:

1. Please directly use the SATA power supply that connects the SSD to the motherboard slot and power supply.

2. Use adapters of other brands or models.

3. Install other normal SSDs on this device.

Case 3: Operating system driver issues

Solution:

1. Update Windows/Linux system version [First try]

2. Update the hard disk driver

    (1) Check motherboard model: Windows Search “System Information” -> System Summary -> Motherboard manufacturer "BaseBoard manufacturer", model "BaseBoard product".

     (2) Google Search: “motherboard manufacturer + model”

4. Enter the motherboard support page -> Select operating system -> Choose the related driver“PCIE、SATA”  -> Download

5. Unzip the installation file and install the driver.

Case 4: Motherboard failure

Solution:

1. Install the LEVEN SSD on other computers that are functioning normally.

2. Install other normal SSDs on this motherboard.

3. Replace the host computer/motherboard.

Case 5: LEVEN SSD is not compatible with this motherboard model

This situation is relatively rare, and some old motherboards may have compatibility issues.

Solution:

1. Please contact LEVEN customer service, we will have someone to assist you.

2. Replace the host computer/motherboard.

Case 6: LEVEN SSD failure

Solution: Please contact the purchase channel (such as Amazon) for the maintenance and warranty process, and we will deal with it as soon as possible.