Directory

Situation narrative 1

Case 1: Poor contact or failure of motherboard slot/data cable (common problem) 2

Case 2: The extension card/external device is faulty or incompatible 2

Case 3: Operating system driver issues 2

Case 4: Motherboard failure 4

Reinstall hard drive - using Device Manager 5

Situation narrative

Windows

• SSD/USB is unreadable. An error message like: “The file or directory is corrupted and unreadable.”
• SSD/USB is unknown and not initialized in Windows Disk Manager.
• SSD/USB is removable and no media in Windows Disk Manager.

1. The maintenance and warranty process may take about one to three weeks. Please try the solutions in this article first to eliminate the LEVEN SSD failure factor.

2. Before trying the following solutions, please cross-test [1] and remove other hard drives and external devices.

* Mark[1] - Cross test: (1) Install the LEVEN SSD on another computer to check if it has the same problem. (2) Install another hard drive on this computer/device to check if the device is malfunctioning.

Case 1: Poor contact or failure of motherboard slot/data cable (common problem)

Solution:

1. The problem of unstable data cable connection: please re-plug both ends of the data cable (motherboard slot, hard disk interface).

2. Motherboard slot/data cable problem: use a different SATA slot and data cable.

3. Interface contact problem: Use an eraser to gently wipe the surface of the golden finger.

Case 2: The extension card/external device is faulty or incompatible

Solution:

1. Please directly use the SATA power supply that connects the SSD to the motherboard slot and power supply.

2. Use adapters of other brands or models.

3. Install other normal SSDs on this device.

Case 3: Operating system driver issues

Solution:

1. Update Windows/Linux system version [First try]

2. Update the hard disk driver

    (1) Check motherboard model: Windows Search “System Information” -> System Summary -> Motherboard manufacturer "BaseBoard manufacturer", model "BaseBoard product".

     (2) Google Search: “motherboard manufacturer + model”

4. Enter the motherboard support page -> Select operating system -> Choose the related driver“PCIE、SATA”  -> Download

5. Unzip the installation file and install the driver.

Case 4: Motherboard failure

Solution:

1. Install the LEVEN SSD on other computers that are functioning normally.

2. Install other normal SSDs on this motherboard.

3. Replace the host computer/motherboard.

Reinstall hard drive - Device Manager

1. Open the “Run” command window: Press “Windows” & “r”.

2. Enter the program name “devmgmt.msc”.
3. Open the “Device Managerr”.
4. Click “Disk driver”

5. Uninstall the disk: Right-Click the disk which has errors and select “Uninstall”

6. After uninstalling the disk, you need to restart the PC and let the system install it again.

Checking disk error - Chkdsk

1. Open the “Run” command window: Press “Windows” & “R”

2. Enter the program name “cmd” then hit “Ctrl + Shift + Enter” to open command prompt as administrator.
3. Enter “chkdsk”
4. 
5. Click “Disk driver".